Returns

Overview

We want you to be happy with your purchase, however in the unlikely event that you are not we accept returns of unused items in their original saleable condition (note that personalised items can not be returned for a refund). To request a return please contact us by using the contact us form or via email within 14 days of receipt of delivery and we can arrange for your refund. Please include your order number and name in all correspondence.

To be eligible for a return, your item must be unused and in an undamaged condition. It must also be in the original packaging. You are responsible for postage and packaging (including all associated costs) and we recommend that you use a tracking and insured service in the event that the package goes missing. Returns will be processed only after we receive the item. Returns should be sent back to the following address:

Above All Imagery, 32 Spitalfields, Yarm, Stockton-on-tees, TS15 9HJ

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund or if there are any problems with the return.

Once the refund has been approved we will instruct our payment partner to process the refund which will be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you dont receive your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you have done all of the above and you still have not received your refund, please contact us at stuart@aboveallimagery.co.uk.

Need Help

Contact us at stuart@aboveallimagery.co.uk for questions related to refunds and returns.

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Privacy & Cookie policy

Privacy & Cookies policy

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Above All Imagery Privacy Policy Last Updated 28-01-24 Our contact details Name: Above All Imagery Address: 32 Spitalfields, Yarm TS15 9HJ Phone Number: 07985 630776 E-mail: enquiries@aboveallimagery.co.uk The type of personal information we collect We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details)
Name
Email Address and any other contact details you provided to us such as telephone numbers
Address Details
Payment Information
Cookies (see cookie section below)
Where you choose to register for an account we also collect information relating to your account such as login details including usernames and passwords.
Website user information relating to your interaction with the website

Our payment partner collects data required on order to process your payment for any product or service we may provide to you. This information is the information that you provide as part of the checkout process.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Registering for an account
Adding comments or messages onto our website directly or through and third party website relating to the services we provide
To allow us to process orders that you have initiated through our website
To allow us to process payments relating to products or services you purchase through our website
Any information you provide to us through any other means, such as using our contact us form or emailing us or contacting us directly through the various different contact methods we provide

We also receive personal information indirectly, from the following sources in the following scenarios:

Our third party payment provider provides us with information relating to the successful placing or orders and any other information we require to enable us to process your order such as delivery address and any notes you have added to the transaction.
WooCommerce who built our website – see their own website for further detials of the information they collect from you. Contact details may be found in the footer of our website. They also provide the payment mechanism used to collect payments.

We use the information that you have given us in order to

To set up accounts for you at your request
Allow us to process orders which you have placed
To contact you if we have any issues or problems with your order or to resolve any issues
To arrange for returns
To share with third parties as and when required to allow us to provide the services identified on our website
Support us in relation to marketing activities to support business growth

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting us at the contact details included at the beginning of this policy

What are cookies?

Our site uses Cookies which are files that are used to store information about you in order to improve our service and the customer experience. Cookies are stored on your device when the website is loaded on your browser – you have the ability to accept or reject cookies when you first use our website – if you do not wish for us to use cookies then you can choose not to interact with our site or use our services. Cookies help to make our website function correctly, help make it more secure, provide a better user experience and are also used to understand how the website performs and to analyse user usage and support improvements. You can remove cookies from your device within the settings in your browser, however you should be aware that this will impact your user experience that you have with our website and other sites that you use. How do we use cookies? Our website (like the majority of websites you will access) uses different types of cookies often refereed to as necessary cookies optional cookies. Cookies are used for the correct functioning of our website. Other cookies we use on our website relate to the performance of our website, user interaction, site security, providing adverts which are relevant to you and improving your user experience. They are also used to help speed up future interactions with our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. If you buy products from us we use a third party to process payments on our behalf. They may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. How we store your personal information The security of your information is very important to us and we take reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. Given the nature of the internet we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. We keep all of your personal information electronically for upto 5 years. We will then dispose your information by deleting your data from our electronic records. We can delete your information upon a formal request to do so by contacting us in writing at enquiries@aboveallimagery.co.uk, telephone number: 07985 630776 or via post at 32 Spitalfields, Yarm, TS15 9HJ. Your data protection rights Under data protection law, you have rights including: Your right of access - You have the right to ask us for copies of your personal information. Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances. Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at enquiries@aboveallimagery.co.uk, telephone number: 07985 630776 or via post at 32 Spitalfields, Yarm, TS15 9HJ if you wish to make a request. How to complain If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@aboveallimagery.co.uk, telephone number: 07985 630776 or via post at 32 Spitalfields, Yarm, TS15 9HJ. You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

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