Overview
We want you to be happy with your purchase, however in the unlikely event that you are not we accept returns of unused items in their original saleable condition (note that personalised items can not be returned for a refund). To request a return please contact us by using the contact us form or via email within 14 days of receipt of delivery and we can arrange for your refund. Please include your order number and name in all correspondence.
To be eligible for a return, your item must be unused and in an undamaged condition. It must also be in the original packaging. You are responsible for postage and packaging (including all associated costs) and we recommend that you use a tracking and insured service in the event that the package goes missing. Returns will be processed only after we receive the item. Returns should be sent back to the following address:
Above All Imagery, 32 Spitalfields, Yarm, Stockton-on-tees, TS15 9HJ
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund or if there are any problems with the return.
Once the refund has been approved we will instruct our payment partner to process the refund which will be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you dont receive your refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of the above and you still have not received your refund, please contact us at stuart@aboveallimagery.co.uk.
Need Help
Contact us at stuart@aboveallimagery.co.uk for questions related to refunds and returns.